# FreshChat

## Using the Erathos platform

When selecting FreshChat as a new connector on the Erathos platform, you will need to name your connection and fill in the following form:

![](https://help.erathos.com/rails/active_storage/blobs/redirect/eyJfcmFpbHMiOnsibWVzc2FnZSI6IkJBaHBmUT09IiwiZXhwIjpudWxsLCJwdXIiOiJibG9iX2lkIn19--b0380f1258d395899e6874753c8384235b5554ad/freshchat.png)

## How to find my FreshChat Domain URL?

For independent Freshchat accounts the URL to access product resources through API requests usually follows the format below:

**https\://\<account-name>.freshchat.com/v2/\<resource-name>**

Example: <https://freshfoods.freshchat.com/v2/conversations>

## How to find my FreshChat API Token?

1. Access the **Administrador** tab
2. Click on **configurate**
3. Enter the **API Tokens** page
4. Click on **Generate Token**
5. The authentication server exhibits the access token (API Token)

For integrated FreshChat accounts, available as part of a Freshsales Suite account, the URL will follow this format:

**<https://.myfreshworks.com>**

## To obtain the API Token:

1. Go to **Settings**
2. Select **Administrator Settings**
3. Then access **Website and API Tracking**
4. Enter the **API Configurations** page
5. Go to the **API Details for chat** section
6. In the **Your API Key** field, the API Token will be exhibited.

With this connection created you can seemlessly move your FreshChat data to your BigQuery, Redshift or Postgres data-warehouse.

## What end´points can I access with the Erathos platform?

* users
* groups
* channels
* roles
* agents
* user\_conversations
* conversations
* messages


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