# Custom retry strategy

{% hint style="info" %}
This feature is only available on the PRO and Enterprise plans
{% endhint %}

## How it works?

Retries are the number of attempts our platform will do in order to try to extract the data once it receives an error response. If you set 5 retries, Erathos will make 5 attempts to retrieve data **before** showing you an error message and sending an alert.

Besides the number of retries, you can also customize the backoff multiplier which dictates the buffer time between each attempt and how it varies over time.

You can define a custom retry strategy at Connection level, applying to all jobs, or at job level. Be aware that the job retry strategy will overwrite the connection customization for that specific job.

## Using a custom retry strategy

### On Connection level

* Select a connection
* Go to settings tab
* Click on "Control settings"

{% embed url="<https://www.tella.tv/video/vid_cmmeyiv04031304la29f088e6/embed?a=0&b=0&loop=0&muted=0&o=0&t=0&title=0&wt=0>" %}

### On Job level

* Go to all jobs page
* Click on `...` under "Actions" column and select "Control Settings"

{% embed url="<https://www.tella.tv/video/vid_cmmeykd4h03xp04jp6p4m6hlq/embed?a=0&b=0&loop=0&muted=0&o=0&t=0&title=0&wt=0>" %}


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