Octadesk
Using the Erathos platform
When selecting Octadesk as a new connector on the Erathos platform, you will need to name your connection and fill in the following form:
URL — The base URL of your Octadesk account (e.g.
https://yourcompany.octadesk.services)Token — Your Octadesk API key, used to authenticate all requests
Agent Email — The email address of the Octadesk agent associated with the API key
With this connection created you can seamlessly move your Octadesk data to your BigQuery, Redshift or Postgres data warehouse.
How to find my token?
You can find your API Key inside your Octadesk account by navigating to Settings > WhatsApp API > Generate API Key (Gerar apiKey). Copy the key that is displayed.
Paste the value into the Erathos platform Token field. In the Agent Email field, enter the email address of the Octadesk agent under whose credentials the API key was generated. In the URL field, enter your account's base URL, which can also be found under Settings > WhatsApp API > Base URL. Don't forget to click on Save and close to advance to the next steps of the integration.
What endpoints can I access with the Erathos platform?
chats
messages
events
contacts
tickets
ticket_interactions
ticket_tags
ticket_groups
ticket_forms
ticket_priorities
ticket_types
ticket_channels
ticket_status
organizations
survey_submissions
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